What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian Act 2000 for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

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A policy and advocacy two-day intensive workshop will be in Cairns this week, 16 October to 17 October 2019. The workshop, by organisation For Purpose, will provide professionals with the opportunity to work alongside like-minded individuals to develop the critical skills required to navigate the...
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The Australian Community Workers Association (ACWA) invites you to WellSkills 2019, a professional development day for community workers. WellSkills 2019 will focus on inclusive communities that facilitate and encourage its members to thrive. Presenters will discuss the professionalism of community...
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One of the key trial sites for the NDIS was the Hunter region, and six years on they have learnt a lot. CSIA brings you a full day of insights, learnings and opportunities from a range of organisations, people with disabilities and financial experts to help you prepare for the NDIS. The presenters...
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Do you work for a small community organisation? Are you looking for expert advice and support? Are you keen to learn strategies to improve your organisation's mission? The Power of Community conference celebrates and builds on the impact our community organisations are having across Queensland...
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Community legal centres, community, health and education workers are invited to participate in a free legal information webinar about the new Human Rights Act. The webinar is a collaboration between the Queensland Human Rights Commission (QHRC), Community Legal Centres (CLCQ) and Legal Aid...
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Community Door is set to have a fresh new look and redesign. We are looking for feedback and advice from Community Door users on what they want out of the new website. We want your honest opinions on the website and to tell us what we can do better. As a thank you for your time, you can go into a...
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QShelter has launched a new online resource hub for the housing and homelessness sector in Queensland. The Deck features all the latest sector news, resources, research, jobs and events. The Deck is also a digital platform for people to share best practice and support on the community housing and...
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Community Door is getting a fresh new look and redesign. We are looking for feedback and advice from Community Door users on what they want out of the new website. Come along to one of our information sessions in Townsville, Logan or Brisbane. As a thank you for your time, we are offering each...
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The National Workforce Centre for Child Mental Health provides free access to prevention and early intervention courses and resources. If you are a professional in health, social or community service setting who works with children (0-12 years), with adults who are parents or carers, or with...
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Community Legal Centres Queensland will be holding a practical workshop designed to help community lawyers and advocates use the Human Rights Act to advocate for better outcomes for their clients. The session will be delivered by Human Rights lawyer and advocate Ben Schokman on 20 March 2019. This...

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Lewis Atkinson, Haines Centre for Strategic Management

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Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

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Joel Ainscough, Queensland University of Technology

In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

Provided here are some human resource management tips for consideration in the modern Australian workforce.

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You may have seen the Network Spaces tab at the top of the Community Door site. You may even think Network Spaces is actually Community Door, a common assumption since the whole of Community Door used to be that green colour.

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Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

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Author: 
Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

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Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
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Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

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Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
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