In 2016, a group of organisations came together through shared interest in supporting each other and the sector more broadly to consider the changing operating environment resulting from the consumer-directed care movement and other forms of individualised and person-centered care. They were particularly interested in the current and future impacts on clients and their families, workers, organisations and communities. The group formed a consortium comprising of Centacare, Churches of Christ in Queensland, Community Services Industry Alliance, Queensland Community Alliance, Queensland Council of Social Service and UnitingCare Queensland.

They held a policy forum on 30 November 2016 to examine the challenges and opportunities arising from moves to further introduce individualised funding, consumer directed and person-centred approaches across human services. The forum began with keynote presentations from people accessing human services and those working on the frontlines of a changing industry. It then held a range of sessions focusing separately on consumers, workforce and organisations.

At the end of the forum, a session was run to begin consolidating key themes and action areas. Based on this session and follow-up analysis of the key themes and discussion points raised at the forum, the consortium has identified five key areas for potential future action. These are:

  1. Moving people to the centre – advocacy and support
  2. Developing shared, values-based practice standards and training for consumer directed care for use across the human services industry
  3. Aligning pricing with quality
  4. Developing tri-partite workforce systems and safeguards
  5. Learning together and tapping into innovation

These areas for action and their next steps are discussed in detail in Section 6 of the Increasing choice forum report - attached below.  Also attached below are presentations from the forum.

If you are interested in getting involved and helping prioritise these actions, please contact Anne Curson at Churches of Christ in Queensland – [email protected]

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