The community services sector plays a vital role in assisting the community. Keeping community organisations running where possible during the COVID-19 pandemic is crucial.

In this section, we provide information, tools, resources, and templates to help you keep your organisation operating and delivering services while protecting the health and wellbeing of staff, clients and the community. 

We've included information and templates on how to prepare your business continuity plan and a pandemic emergency management plan to help mitigate risk.

Workplace guidelines for staff include information about working from home arrangements, ways of working, travel, events, and meetings.

There is also information on industrial relations issues to protect employees and others in the workplace.

Responding to COVID-19

Review your organisation’s business continuity plan and ensure that all your staff, volunteers and key external stakeholders know what your emergency and business continuity actions are. Your plan should contain all the information you need to prepare your organisation to manage disruptions and get your organisation running again after an incident of crisis. For more information on what should be in your business continuity plan visit our business continuity page.

Having clearly defined roles and responsibilities is essential for timely decision-making. It’s useful to define roles that can be filled by a range of people, in case some staff or volunteers are unavailable.

Ensure you have up-to-date contact details for all your staff and volunteers, as well as their emergency contacts. It’s also helpful to have a list of key external contacts so your organisation knows who to contact and how.

Identify vulnerable clients and list the actions to be taken in relation to each group.

Review your working-from-home policy and ensure that all staff are aware of the requirements. If you don’t have an existing policy in place develop a ‘self-check’ policy for employees to verify that they are working in a safe environment.

More resources

The Thriving Communities Partnership COVID-19 pandemic resource platform includes response packages, support and information available form organisations across Australia. Visit it here.

 

decorative
The COSS Network is partnering with Professor David Gilchrist (University of Western Australia) for a focused webinar on the applicability and accounting for JobKeeper payments for not-for-profits (NFPs) and charities. The one-hour webinar will cover the key elements and considerations for applying...
decorative
Dealing with debt can feel overwhelming and with the current COVID-19 pandemic these feelings may only increase. QCOSS has examined the issue and assembled a list of priorities, tips and recommendations to straighten out your finances. Fortunately, there is help available across a wide range of...
decorative
Queensland Government media release Volunteers and organisations with volunteers will be able to access specialised resources about working during a pandemic, which have been developed by Volunteering Queensland. The resources - Volunteering in Response to a Pandemic: A Practical Guide for...
Queensland Government media release The Queensland Government has extended Covid-19 support for vulnerable multicultural communities with a dedicated $900,000 connections package for refugees, asylum seekers and migrants. Multicultural Affairs Minister Stirling Hinchliffe said people on temporary...
The ACOSS/UNSW Poverty and Inequality partnership, in collaboration with Anti-Poverty Week invites you to an Australia at Home lunchtime webinar on Poverty in Australia: pre-COVID realities and post-COVID choices. Australia at Home is an initiative, supported by Essential Media, Australian Progress...
Queensland Government media release Queensland small businesses can now apply for a up to $10,000 grant under a new $100 million package to help them counter the impact of COVID-19. The package was announced today as part of Queensland’s Economic Recovery Strategy: Unite and Recover for Queensland...
decorative
Do you need emergency financial relief? Access Emergency Relief is open to anyone living in Queensland, regardless of visa status or citizenship. The helpline is able to provide vouchers for various supermarkets, Caltex and payment of any bills in your name. This can all be done over the phone,...
decorative
A comprehensive list of hand sanitiser manufacturers has been released by the Queensland Government. These companies are either contracted to the Queensland Government or known to the hand sanitiser essential supply team. Please note this is not an exhaustive list and many other hand sanitiser...
decorative
Being alert to elder abuse in our communities is always important, especially now during the COVID-19 pandemic. Research shows family violence often increases during major crises and disruptions, which means some older Queenslanders may be at increased risk of abuse at this time. Social and...
Join the Australian Alliance to End Homelessness (AAEH) for an online forum focusing on Rough Sleeping Responses due to the current COVID-19 pandemic Each state and territory government has been responding Rough Sleeping during this COVID-19 differently, this forum is your chance to hear exactly...

Pages

A central point where you can find information and support on the COVID-19 changes affecting renting in Queensland. An initiative of the Queensland Government in collaboration with RTA, Tenants Queensland and REIQ. The hub includes: Information for renters Information for property owners...
This 30-minute online training module is for health care workers in all settings. It covers the fundamentals of infection prevention and control for COVID-19. This training module covers the fundamentals of infection prevention and control for COVID-19 including: COVID-19 – what is it? Signs and...
Insight centre for alcohol and other drug training has developed a toolkit for remote alcohol and other drug (AOD) counselling service delivery. The toolkit contains mobile apps, interactive websites and downloadable worksheets that can be used to enhance telephone or online-based AOD counselling...
The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed to support businesses during the COVID-19 pandemic. Topics include: Is your business ready or prepared for remote working environments? Be practically prepared State and Federal Government resources...
The following fact sheets provide more information about financial assistance to support individuals and households through Coronavirus. Income support for individuals - eligibility information about income support payments and the Coronavirus supplement to be paid at a rate of $550 per fortnight...
Oneplace Find help near you. Search more than 53,000 Queensland family community services at oneplace . Department of Social Services The Department of Social Services provides a search function to find your nearest emergency relief provider . Ask Izzy Ask Izzy is a mobile website that connects...
Thriving Communities Partnership (TCP) provides a COVID-19 pandemic resource platform that includes response packages, support and information available from TCP partners and other organisations across Australia. More information here
You can download a business continuity plan template here or a template for a disaster plan for community organisations here . If you don’t already have a formal business continuity plan in place, or you need to update it, visit the Business continuity page for more information on what to include...
decorative
Author: 
Samuel Mortimer, QCOSS

Workplaces across Australia are innovating in the face of the COVID-19 pandemic - with many transitioning to operating in a virtual environment as employees begin to work from home.

It can be a learning curve for some people working from home for the first time, but...

See videos from StudioQ related to this topic

Share or Print