A bit about her

Michelle is a strong woman with a wealth of stories and experience to share. She likes to try all manner of new adventures, but doesn’t like to stay in one place too long and is always on to the next thing to explore. 

Michelle previously worked in a day-care centre, and spent her younger years babysitting. This is where Michelle’s large reserves of patience and her love of being around children came to the fore.

Michelle moved to her new home twelve months ago. Since then, Michelle has been getting to know her new area on the Sunshine Coast. Michelle loves the fact that she can hear the ocean from her bedroom and looks forward to dozing off to the sounds of waves crashing at night.

A talented potter, Michelle has some beautiful pieces of her own work around her new home.  Michelle’s work expresses our natural world, incorporating natures smooth and calming colours, while combining this with its rough edges and sharp points.


Most of Michelle’s time is spent with staff from S.C.O.P.E. and her house mates. Michelle doesn’t see much of her family. With a younger brother in Kingaroy, the distance makes it hard to connect and they have grown apart over the years.

Michelle says she hasn’t made any friends in her new area yet and is worried about doing so. Michelle explained that many of her neighbours seem to be transient. To go and explore her area well, having a car would be helpful, but at the moment she doesn’t have one and she can’t use public transport on her own, so she feels fairly isolated.

Her day to day

Michelle spends much of her time at home, except for shopping and banking and occasional health appointments which she does with support from S.C.O.P.E. Michelle has S.C.O.P.E. support 24 hours a day and a recent knee injury has Michelle spending a lot of her time on the couch and has restricted her activity considerably.

How Michelle says she is doing

Michelle is a bit ambivalent about her new home. While it has many great points, it reminds her of an old family home. For Michelle, these memories are unpleasant and she finds herself caught in a cycle of anxiety. She has tried to make adjustments in her home to stop the memories flooding back. Currently Michelle has covered the brick fireplace with a sheet and plants so as to distract herself from the challenges of the environment, but so far, Michelle says it has not helped much.

Michelle lived in the small unit in the downstairs of the house when she moved in. Unfortunately she had a few slips and falls that made it difficult and dangerous for her to be going up and down the stairs all the time. With help from S.C.O.P.E. staff and with the generosity of her housemate Matthew, she moved into a room upstairs. While she notices the loss of some of her independence, Michelle says she’s much happier upstairs.

What impact has connecting with SCOPE had on her life?

Michelle describes a life lacking in stability before she moved to a home where S.C.O.P.E. provided regular support and assistance. While she feels safe and secure, Michelle’s expresses that her biggest difficulty is having S.C.O.P.E. deeply understand and adequately respond to her anxiety about her current house.

Michelle is clear that she is able to approach staff with her concerns, and even feels free to raise concerns with the CEO when she sees him. Speaking about the S.C.O.P.E. CEO, Michelle says “he’s alright, I don’t get to see him much, but when I do I’m always on his back about something”.

Michelle shared her pleasure at her recent holiday and said she couldn’t have done without support from S.C.O.P.E. A simple ‘girls weekend away’ provided Michelle with the chance to get out and explore new places. She was glad she got to choose which staff member assisted her and apart from an unfortunate slip in the bathtub that she is still recovering from, Michelle says she had a great time.

Connection Grid

The connection grid indicates where people are in relation to Michelle. A filled shape indicates people from that cohort are present in Michelle’s network, or are in direct relationship with her. An empty shape indicates that there is no one from that cohort in Michelle’s network or in relationship with her.

Michelle Connections Grid. The grid shows that only people from SCOPE and other services are in here network or in a relationship with her.

Customer Experience Grid

The customer experience grid estimates Michelle’s experience of her service with S.C.O.P.E. The filled squares indicate how Michelle’s experiences of S.C.O.P.E. might be perceived.

Michelle's Customer Experience Grid. The grid shows that Michelle has safety and security sometimes, freedom to raise concerns consistently, and being heard and responded to sometimes

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