A bit about him

Matthew is a friendly man who likes meeting new people and having a yarn. Matthew looks for the silver lining to every cloud and is always smiling.

Matthew is an avid gardener, and is particularly passionate about his vegie patch. His garden is full of verdant beans, zucchini, mints and peas. Matthew says spending time in the garden soothes him and he finds peace there. The garden is the perfect opportunity for Matthew to implement a garden to plate experience at home. Matthew doesn’t mind getting in the kitchen and cooking up a storm, so when the garden is full and lush, Matthew aims to add the home grown vegies to the dinner menu.

A motor sports fan, Matthew has adorned his walls with images of Peter Brock, and is pretty vocal about his love of motor bikes. Closest to his heart is the classic Harley Davidson and Matthew can talk for hours about his opportunities to ride one.

Matthew moved to his current home 12 months ago. Originally living upstairs, he has recently moved to a self-contained unit under the house which he loves. “I like this house, it’s not bad. I like the peace and quiet down here” he says. Matthew has set up his unit so that he has a good view of his vegie garden from his bed and so that he can lay in bed and watch television of a night.

Finding peace is important to Matthew and he measures most of life’s experiences and routines by the level of peace and quiet afforded him. 


Most of Matthew’s time is spent with staff from S.C.O.P.E. and his house mates. Matthew likes his house mates and feels that they all get on pretty well. Matthew exudes a somewhat protective big brother feeling when he speaks of his housemate Kyle. “I like him, we’re good buddies” he says of Kyle.

A committed family man, Matthew’s parents live nearby and they enjoy getting to spend more time together now that they live closer. Matthew says “it’s great since I moved here to have them so close”.  Matthew celebrated moving into his new home by having a couple of beers with his dad.

A couple of beers with mates is a favourite way to unwind although Matthew doesn’t get to do it as often as he would like. Matthew says it’s been really hard to meet people in his new area and while he likes it, he really misses his social network from his last home. Matthew enjoys going to the pub for a game of pool or getting into lawn bowls, but his opportunities for that are limited now, and he’s feeling the impact of the smaller social circle.  

His day to day

Matthew spends much of his time at home, except for doing errands which he does with support from S.C.O.P.E. Although, Matthew says “I’d rather go to the pub that have to do the shopping”. Matthew and his housemates have S.C.O.P.E. support 24 hours a day and without transport Matthew has noticed that they are stuck home more than he would like.

How Matthew says he is doing

Matthew is fairly content in his new home and his current situation, although he would really like to get a job again. Matthew has been looking for quite a while, but really needs some active support to find something that suits him and to help him get started. There is a lot of personal empowerment in being employed and having a sense of purpose and contribution, and Matthew is pretty open about his disappointment at not having any success.

Matthew misses his mates from his old home and gets lonely at times. “It’s been hard to meet people in the new area” says Matthew. To combat this loneliness, Matthew makes the most of his time with family and tending to his garden.

What impact has connecting with S.C.O.P.E. had on his life?

Matthew speaks highly of his support from S.C.O.P.E. and is positive about his day to day staff, with which he feels a friendly bond. Matthew raises concerns when he has them, and enjoys a relationship that is open and accessible with people from S.C.O.P.E. Matthew has a ‘matey’ relationship with some, and says of CEO; “he’s a funny bloke” as they are often kidding around with each other when in touch.

What’s missing is Matthew’s ability to make known his true feelings about his shrinking social circle and the importance of actively seeking employment. Matthew shows concern about the feelings of others and is less likely to push for his own needs for fear of upsetting others and his hesitation is palpable.

Matthew is happy with the support he received from S.C.O.P.E. to find a suitable new home and to move so close to his parents. Spending time with his family is one of his greatest pleasures.

Connection Grid

The connection grid indicates where people are in relation to Matthew.  A filled shape indicates people form that cohort are present in Matthew’s general network, or are in direct relationship with him. An empty shape indicates there is no one from that cohort in Matthew’s network or in relationship with him.

Matthew's Connection Grid. The grid shows that Matthew has family in a relationship with him, and SCOPE and other services in his network and in a direct relationship with him.

Service Experience Grid

The service experience grid estimates Matthew’s experience of his service with S.C.O.P.E. The filled squares indicate how Matthew’s experiences of S.C.O.P.E. might be perceived.

Matthew's Customer Experience Grid. The grid shows that Matthew has safety and security consistently, freedom to raise concerns sometimes, and being heard and responded to sometimes

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