Quality management does not stop with compliance against the standards. Meeting a set of standards simply establishes that a service provider has met minimum requirements. From here, a service provider should look to maintaining quality through ongoing improvement.
Once quality processes are in place, the service provider can use these processes for ongoing critical reflection and identification of areas for improvement. Service providers need to do this to ensure they are providing the best possible services now and into the future.
The ‘Plan, Do, Check, Act’ model of continuous improvement applies to all aspects of a provider’s service delivery and operations
Part of managing quality and continuous improvement includes maintaining a record of plans for improvements, progress and achievements. These records can be used to provide direction, demonstrate commitment to quality to internal and external stakeholders, and measure success.
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