Please note, these templates have been replaced with updated policy templates which are available to download on QCOSS' website here.
The policy templates and guides were originally developed to assist organisations in implementing the Queensland Standards for Community Services. These have been updated and some additional policy templates and guides added, to help organisations transition to the Human Services Quality Framework (HSQF).
As a more generic framework, with fewer standards covering broader areas, the HSQF is less prescriptive with regard to how policies and procedures are titled and structured. The updated policy templates and guides are designed to ensure that they respond to the indicators under each standard. However, they are numbered consecutively under each standard, rather than by indicator, as there is often overlap where policies apply to more than one indicator.
For each policy, there is a template which provides a pro forma for the policy and procedures, and a guide to completing the template. The templates and guides provide a way for organisations to check whether their existing policies and procedures meet all the criteria of the standards or to draft new policies and procedures if the organisation needs them.
General comments about using the templates and guides
The HSQF is a more generic set of Standards designed to apply to a range of service types, and is worded in terms of Expected Outcomes, Context and Indicators. It does not prescribe specific policies. In order to be compliant, organisations need to demonstrate that they have guiding documents (policies, procedures, plans, etc) records, staff awareness and client understanding around each of the indicators.
We offer a standard set of templates, which respond to the Indicators, but it is not intended to be exhaustive. Depending upon how your organisation works, some policies may make more sense if they are combined into one. Other areas may be complex and more manageable if divided into several separate policies. In these instances, you can still use the guides to check that you have everything covered.