While implementing the HSQF can appear daunting at first, we spoke with representatives from Gailes Community House, and Mununjali in Beaudesert, to hear their first hand experiences. 

They talk about completing various aspects of the HSQF certification and assessment processes and share some of their wisdom.

In video interviews available now on Studio Q we asked them:

Policy templates and guidelines have been developed by QCOSS to assist organisations with implementing the Human Services Quality Framework (HSQF) - you can find them here.

The templates and guides provide a way for organisations to check whether their existing policies and procedures meet all the criteria of the standards or to draft new policies and procedures if needed.

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