Australian Department of Health
- The Australian Department of Health is closely monitoring the COVID-19 pandemic, with daily updates, latest news, current facts and figures, travel advice, key contacts and phone numbers.
- The Department of Health has released self-isolation guidance including who needs to isolate, stay at home or in your hotel, monitoring symptoms, what to do if you get sick, preventing the spread, and much more.
- Coronavirus Health Information Line: Call 1800 020 080 if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week.
- The Department of Health has released Information for residents of residential aged care services, their family members and visitors.
- 13 HEALTH (13 43 25 84) is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, seven days a week for the cost of a local call.
- The Queensland Government's Department of Health has a dedicated COVID-19 page with latest updates, taking action, finding the facts, health professional information, industry and business information and QLD Health response.
- People who have no other means of support can call the Community Recovery Hotline on 1800 173 349 for assistance. The hotline is for people who have no other means of getting food or essential items.
- Vulnerable community members who are in COVID-19 home quarantine needing essential food or medicines, and who have no other means or mechanisms of support, can call the Community Recovery Hotline on 1800 173 349.
Urgent health concerns
In an emergency, call 000.
National Home Doctor: For Australia's largest network of home visiting doctors, call 13 SICK (13 74 25). You can request an after hours, bulk billed, doctor home visit through this service, which is open from 6:00pm weekdays, 12 noon Saturday, and all day Sunday and public holidays.
Non-urgent health concerns
- If you have a non-urgent health concern, you can call the healthdirect helpline at any time on 1800 022 222 for free advice and reassurance.
Metro South Health
It is important to be prepared if you have to isolate yourself from others. You will also be spending more time cooking and eating meals at home while you practice social distancing. Check out our handy guides and recipes for cooking at home during COVID-19 by Metro South Health.
Find help near you. Search over 53,000 Queensland family community services at oneplace. oneplace lists everything you need, from emergency relief to domestic and family violence support services.
Lifeline is a national charity open to all Australians in a personal crisis. They have 24 hour crisis support and suicide prevention services - call them on 13 11 14.
Headspace is the national youth mental health foundation. They can help young people who are going through a tough time. Call them on 1800 650 890. They have produced a guide on how to cope with stress related to Novel Coronavirus (COVID-19).
Beyond Blue is a national non-profit organisation working to address issues associated with depression, suicide, anxiety disorders and other related mental disorders. Call them on
- 24 hours a day, seven days a week. There is also online chats, forums and email support available. They have also produced a guide on looking after your mental health during the coronavirus outbreak.
Kids Helpline is Australia's only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Call them on 1800 55 1800 or webchat with a counsellor or email a counsellor.
MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns. Call
for 24 hour support.
Red Cross Australia have produced a guide on looking after your mental wellbeing during the COVID-19 pandemic.
Life in Mind have compiled a list of mental health supports available in Australia for people affected by COVID-19.
Volunteering to support the response to COVID-19
- To register interest in volunteering to support the COVID-19 response, visit the Emergency Volunteering website. You will be contacted by Volunteering Queensland if your assistance is required.