Welcome to our section on working with culturally and linguistically diverse people and communities.

One in five Queenslanders are born overseas, more than a third are either overseas born or have at least one parent born overseas, Queenslanders speak more than 220 languages and approximately one in 10 Queenslanders speaks a language other than English at home.

It is estimated that there are approximately 203,000 persons of Aboriginal and Torres Strait Islander backgrounds in Queensland and many reside in remote communities retaining their own language.

Amparo Advocacy have recently released factsheets about the National Disability Insurance Scheme, translated into 33 languages.

The Queensland Accessing Interpreters Working Group (QAIWG) have recently developed a policy guideline and policy template on engaging and working with interpreters to model how organisations can manage access to interpreters for clients with difficulty communicating in English.

In this section you will find news, resources and more information about working with culturally and linguistically diverse people.

 

Do you engage with language interpreters at work? What are the issues regarding interpreter access in your region? We'd love to hear from you. The Queensland Accessing Interpreters Working Group (QAIWG) is currently seeking information from services in Queensland. The short survey will help inform...
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Queensland Government media release Minister for Multicultural Affairs Stirling Hinchliffe is calling on Queenslanders to show their support for refugees on World Refugee Day (Wednesday 20 June). “World Refugee Day reminds us that right now, there are millions of refugees throughout the world...
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Queensland Government media release Projects to preserve migrant and refugee histories, document their music and promote multicultural cohesion through student sport and the arts are among 20 projects to receive a share of more than $308,000 in State Government funding. In announcing the successful...
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Time is running out to nominate for the Queensland Multicultural Awards as nominations close on 7 May 2018. The Queensland Multicultural Awards recognise the valuable contributions of Queenslanders who support and promote a united, harmonious and inclusive Queensland community. The 2018 theme is, ‘...
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Queensland Government media release Nominations are now open to recognise Queensland’s top achievers in promoting and supporting multiculturalism in the 2018 Queensland Multicultural Awards. In launching the awards at a Harmony Day breakfast at State Parliament, Multicultural Affairs Minister...
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MDA (Multicultural Development Australia) and DiverseWerks are delivering an NDIS Sector Development - Provider Readiness (CALD) project funded by the Department of Social Services and supported by the Queensland Government. The project aims to increase sectoral understanding of people with...
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The Fair Work Ombudsman (FWO) website can now be instantly translated into 40 languages enabling customers to access information about Australian workplace laws. As well as the website translator, the site offers in-language tools and resources such as downloadable resources, videos and topic-based...
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Multicultural Affairs Queensland wants to better understand the experience of migrants and refugees finding a job in Australia that uses their skills and qualifications. Deloitte Access Economics is undertaking the survey, on behalf of Mutlicultural Affairs Queensland, which is open to migrants and...
If you or someone you know need a meal this Christmas here are some places providing meals around Brisbane over the Chrismas period. End of season feast, gift and hamper, Jeays St Community Centre, 12 Jeays St, Bowen Hills, 20 December 12:00pm End of year free community lunch (tel 07 3358 5600),...
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Legal Aid Queensland has published a series of captioned recordings about their services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. The next webinar is Child Protection - the law and...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
IWSS works with women and children of non-English speaking background who are or have been in violent domestic situations and/or have experienced rape and/or sexual assault. Website: www.iwss.org.au Sexual Assault Program: 07 3846 5400 Domestic Violence Program: 07 3846 3490
Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT) provides flexible and culturally sensitive services to promote the health and wellbeing of people who have been tortured or who have suffered refugee related trauma prior to migrating to Australia. Multicultural...
Ethnic Communities Council of Queensland Australian Multicultural Foundation Settlement Council of Australia Centre for Cultural Diversity in Ageing Federation of Ethnic Communities’ Councils of Australia
Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
Australia's justice system provides a unique and challenging environment dealing frequently with cross-cultural issues. The responsiveness of courts and tribunals to culturally and linguistically diverse communities is a measure of society's commitment to equal access to the law for all. This...
This discussion paper from the QAIWG explores whether an organisation requires an interpreter or bi-cultural support worker and the difference between the two; the standards and considerations to be made when booking an interpreter; and what to do when a credentialed interpreter is not available...
The Directory of migrant and refugee women's groups was compiled with input from CAMS and LAMP workers across Queensland. It provides a ready network of contacts for organisations that wish to share information with women and families in culturally and linguistically diverse communities. These are...
Lisa Toh shares some tips for making your organisation accessible for multi-cultural clients and for working with interpreters. Click the image below to listen to access the podcast.
Centre for Multicultural Youth (Victorian Service) The Centre for Multicultural Youth is a not-for-profit organisation based in Victoria, providing specialist knowledge and support to young people from migrant and refugee backgrounds.
Queensland Health has information on many multicultural health related topics including: Impact of cultural and language on health care Key issues when communicating with people from multicultural backgrounds Where to get translated health information Includes information on the following topics...
There are a number of online resources that can assist you with cultural competency training. Queensland Aboriginal and Torres Strait Islander Home and Community Care Services Best Practice Stories Part 1 Part 2 Part 3 Partners in Cultural Competence (PiCC) provides cross cultural training and...
The 2011 Queensland Government Language Services Policy was launched in July 2011 and reviewed in 2016. This policy aims to enhance access to interpreters and translated information for people from culturally and linguistically diverse backgrounds to enable equitable access to the full range of...

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All service providers operating in Queensland are required to comply with the Queensland Anti-Discrimination Act 1991 . The Queensland Civil and Administrative Tribunal (QCAT) has jurisdiction to hear and decide complaints about contraventions of this Act. Frequently Asked Questions There are also...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
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Author: 
Sharon Daley, Queensland Council of Social Service

Did you know that every minute 20 people leave everything they have behind in order to escape war, persecution or terror?

The United Nations has marked 20 June as World Refugee Day and it is on this day that, 'we commemorate the strength, courage and perseverance of millions of refugees...

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Author: 
Dr Sonja Hood CEO of Community Hubs Australia

School readiness is a term used by educators to refer to a child’s preparedness for their first day in the classroom. If you are like me, you may be thinking it’s all about literacy and numeracy, but when I started as the CEO of Community Hubs Australia I found out it was about something much...

Dr Kamil Shah, QCOSS Senior Policy Officer
Author: 
Dr Kamil Shah, QCOSS Senior Policy Officer

A joint QCOSS and PeakCare one-day workshop will explore the many aspects of cultural inclusion in a community service setting on 15 February.

Attendees will gain a better understanding of the strengths of culturally diverse communities and how to appropriately include people from...

Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

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Embrace training for kindergarten educators
Author: 
Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

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