As the situation with the COVID-19 pandemic changes daily, we want to ensure you are informed of how the outbreak will affect you, your organisation, and clients and that you have relevant and accurate information in one place. 

In this section we have curated resources, tools, and information that is most relevant to the community services sector and we continue to update the website as the situation evolves.

We've included answers to some frequently asked questions impacting the sector and the communities we serve, as well as information for service providers, and details about the supports available for clients. We've also included some resources, guidelines and templates to help keep vital services running during this crisis.

What is QCOSS doing?

QCOSS CEO Aimee McVeigh has been attending Queensland Government briefings and has been actively working with the Department of Communities, Disability Services and Seniors' Human and Social Recovery Committee and the Vulnerable People's Working Group, offering support and assistance in developing an action plan for the community services sector in Queensland.

Aimee has also attended briefings with the Department of Child Safety, Youth and Women, along with the Department of Housing and Public Works.

QCOSS and Community Services Industry Alliance (CSIA) are co-hosting an industry taskforce that will work towards a community sector response to COVID-19. 

An extraordinary meeting of peaks organisations has been conducted and will continue to meet as required.

QCOSS is part of the COSS network which represents the state, territory and national Councils of Social Service throughout Australia. QCOSS is working closely with the COSS network to respond nationally to COVID-19, including providing our sector with reliable advice and ensuring that we provide government with insights from our sector. 

QCOSS is responding to community concerns and questions through regular updates via email and Community Door, as well as continuing to advocate and provide direct feedback to government.

If you have any questions or concerns, or any issues you would like QCOSS to raise, please contact QCOSS on [email protected]

Where to go for health information

Anyone with concerns can call 13 HEALTH (13 43 25 84). For the most up-to-date information, visit the Queensland Health website for information on COVID-19.

For emotional support 24 hours a day, seven days a week, contact Beyond Blue on 1300 22 4636.

In an emergency call 000. 

Australian Government Coronavirus (COVID-19) resources

A collection of resources for the general public and industry about coronavirus (COVID-19). 

Good hygiene is in your handsThis print ad promotes good hand washing practices to help stop the spread of COVID-19.

Simple steps to stop the spreadThis print ad promotes the simple steps you can take to help stop the spread of COVID-19.

Centrelink have answered some frequently asked questions about the changes to income support as a result of COVID-19. I've never received income support or a payment Centrelink advise that you need to do three things as a priority: Sign up for a MyGov account , register your intent to claim a...
To assist charities through the Coronavirus (COVID-19) pandemic, emPower have announced that their "Let's Get Digital" Not-For-Profit (NFP) Workshop will be run as a one-day virtual online workshop. No matter where you are located in Australia or overseas, you will be able to access this pioneering...
Australian Government media release (Senator the Hon Michaelia Cash) The Government has already put in place flexible job seeking arrangements as a result of the impact of COVID-19. All Mutual Obligation requirements have been suspended until 31 March to help ease congestion on the MyGov website...
Early Childhood Australia (ECA) shared what they know and understand about the implications of COVID-19 on early childhood education (across Long Day Care, Preschool/Kindergarten, Family Day Care, Outside School Hours Care and rural/remote services) as well as the advocacy that is being done to...
Minister for Housing and Public Works Mick de Brenni announced a $24.7 million eight-point Housing and Homelessness COVID-19 Immediate Response Fund. The funds are designed to provide an immediate package of support for Queenslanders experiencing vulnerability. The funding package includes:...
Queensland Government media release The Queensland Government will invest an additional $4 billion in measures to support Queenslanders’ health, their jobs and businesses. Premier Annastacia Palaszczuk said the measures are an unprecedented response to an unprecedented crisis. “To date, this is the...
The Government is now providing up to $100,000 to eligible small and medium sized businesses, and not-for-profits (including charities) that employ people, with a minimum payment of $20,000. On 12 March 2020, the Government announced the Boosting Cash Flow for Employers measure. The measure...
Community Services Industry Alliance (CSIA) is working with the Queensland Government and our Industry colleagues to provide you with resources, tools and information as the COVID-19 situation evolves. Industry has a key role to play during the coming weeks and months as we provide essential...
Queensland Government media release Queenslanders in home quarantine as a result of COVID-19 will be able to access advice, information and support through the Queensland Government’s Community Recovery Hotline. Minister for Communities Coralee O’Rourke announced the hotline had been activated by...
NDS would like to invite you to attend a free webinar Understanding the risks and early responses to COVID-19 . Leading health and disability researchers are calling for urgent action from State and Federal governments to develop a targeted response to COVID-19 for people with disability, their...


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