As the situation with the COVID-19 pandemic changes daily, we want to ensure you are informed of how the outbreak will affect you, your organisation, and clients and that you have relevant and accurate information in one place. 

In this section we have curated resources, tools, and information that is most relevant to the community services sector and we continue to update the website as the situation evolves.

We've included answers to some frequently asked questions impacting the sector and the communities we serve, as well as information for service providers, and details about the supports available for clients. We've also included some resources, guidelines and templates to help keep vital services running during this crisis.

What is QCOSS doing?

QCOSS CEO Aimee McVeigh has been attending Queensland Government briefings and has been actively working with the Department of Communities, Disability Services and Seniors' Human and Social Recovery Committee and the Vulnerable People's Working Group, offering support and assistance in developing an action plan for the community services sector in Queensland.

Aimee has also attended briefings with the Department of Child Safety, Youth and Women, along with the Department of Housing and Public Works.

QCOSS and Community Services Industry Alliance (CSIA) are co-hosting an industry taskforce that will work towards a community sector response to COVID-19. 

An extraordinary meeting of peaks organisations has been conducted and will continue to meet as required.

QCOSS is part of the COSS network which represents the state, territory and national Councils of Social Service throughout Australia. QCOSS is working closely with the COSS network to respond nationally to COVID-19, including providing our sector with reliable advice and ensuring that we provide government with insights from our sector. 

QCOSS is responding to community concerns and questions through regular updates via email and Community Door, as well as continuing to advocate and provide direct feedback to government.

If you have any questions or concerns, or any issues you would like QCOSS to raise, please contact QCOSS on [email protected]

Where to go for health information

Anyone with concerns can call 13 HEALTH (13 43 25 84). For the most up-to-date information, visit the Queensland Health website for information on COVID-19.

For emotional support 24 hours a day, seven days a week, contact Beyond Blue on 1300 22 4636.

In an emergency call 000. 

Australian Government Coronavirus (COVID-19) resources

Find the latest Australian Government COVID-19 information here.

A collection of resources for the general public and industry about coronavirus (COVID-19). 

Good hygiene is in your handsThis print ad promotes good hand washing practices to help stop the spread of COVID-19.

Simple steps to stop the spreadThis print ad promotes the simple steps you can take to help stop the spread of COVID-19.

Queensland Government updates

Find the latest Queensland Government COVID-19 information here.

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The COSS Network is partnering with Professor David Gilchrist (University of Western Australia) for a focused webinar on the applicability and accounting for JobKeeper payments for not-for-profits (NFPs) and charities. The one-hour webinar will cover the key elements and considerations for applying...
Queensland Government Media Release Support is now available for Queensland workers who test positive for COVID-19 and have no access to paid sick leave. The Premier said while many Queenslanders have access to paid sick leave or pandemic leave there were still many Queenslanders who are left out,...
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The Queensland Government has launched a new awareness campaign to support Queenslanders affected by domestic and family violence during the COVID-19 pandemic. Domestic and family violence has profound and tragic impacts across our communities. It happens when one person in a relationship uses...
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Learn all about the latest updates on the government stimulus packages available to not-for-profits including JobKeeper, cash flow boost for employers, and the coronavirus small and medium enterprise (SME) guarantee scheme. This webinar will also provide a chance for you to ask questions relating...
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Dealing with debt can feel overwhelming and with the current COVID-19 pandemic these feelings may only increase. QCOSS has examined the issue and assembled a list of priorities, tips and recommendations to straighten out your finances. Fortunately, there is help available across a wide range of...
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Queensland Government media release Volunteers and organisations with volunteers will be able to access specialised resources about working during a pandemic, which have been developed by Volunteering Queensland. The resources - Volunteering in Response to a Pandemic: A Practical Guide for...
Queensland Government media release The Queensland Government has extended Covid-19 support for vulnerable multicultural communities with a dedicated $900,000 connections package for refugees, asylum seekers and migrants. Multicultural Affairs Minister Stirling Hinchliffe said people on temporary...
The ACOSS/UNSW Poverty and Inequality partnership, in collaboration with Anti-Poverty Week invites you to an Australia at Home lunchtime webinar on Poverty in Australia: pre-COVID realities and post-COVID choices. Australia at Home is an initiative, supported by Essential Media, Australian Progress...
Queensland Government media release Queensland small businesses can now apply for a up to $10,000 grant under a new $100 million package to help them counter the impact of COVID-19. The package was announced today as part of Queensland’s Economic Recovery Strategy: Unite and Recover for Queensland...
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Do you need emergency financial relief? Access Emergency Relief is open to anyone living in Queensland, regardless of visa status or citizenship. The helpline is able to provide vouchers for various supermarkets, Caltex and payment of any bills in your name. This can all be done over the phone,...

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A central point where you can find information and support on the COVID-19 changes affecting renting in Queensland. An initiative of the Queensland Government in collaboration with RTA, Tenants Queensland and REIQ. The hub includes: Information for renters Information for property owners...
This 30-minute online training module is for health care workers in all settings. It covers the fundamentals of infection prevention and control for COVID-19. This training module covers the fundamentals of infection prevention and control for COVID-19 including: COVID-19 – what is it? Signs and...
Insight centre for alcohol and other drug training has developed a toolkit for remote alcohol and other drug (AOD) counselling service delivery. The toolkit contains mobile apps, interactive websites and downloadable worksheets that can be used to enhance telephone or online-based AOD counselling...
The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed to support businesses during the COVID-19 pandemic. Topics include: Is your business ready or prepared for remote working environments? Be practically prepared State and Federal Government resources...
The following fact sheets provide more information about financial assistance to support individuals and households through Coronavirus. Income support for individuals - eligibility information about income support payments and the Coronavirus supplement to be paid at a rate of $550 per fortnight...
Oneplace Find help near you. Search more than 53,000 Queensland family community services at oneplace . Department of Social Services The Department of Social Services provides a search function to find your nearest emergency relief provider . Ask Izzy Ask Izzy is a mobile website that connects...
Thriving Communities Partnership (TCP) provides a COVID-19 pandemic resource platform that includes response packages, support and information available from TCP partners and other organisations across Australia. More information here
You can download a business continuity plan template here or a template for a disaster plan for community organisations here . If you don’t already have a formal business continuity plan in place, or you need to update it, visit the Business continuity page for more information on what to include...
Author: 
Angela Massey, QCOSS

Community services organisations have rapidly adapted to a new way of working in the COVID-19 environment. Now as restrictions ease in Queensland and we start shifting into a recovery phase, we look at how services can continue to be delivered under the new guidelines.

The Queensland...

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Author: 
Samuel Mortimer, QCOSS

Workplaces across Australia are innovating in the face of the COVID-19 pandemic - with many transitioning to operating in a virtual environment as employees begin to work from home.

It can be a learning curve for some people working from home for the first time, but...

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