All complaints related to billing, service or supply of water or sewerage services should be directed to your water service provider in the first instance.
Customers in South East Queensland who have been unable to resolve a water or sewerage complaint with the water provider can lodge a complaint with the Energy and Water Ombudsman Queensland (EWOQ). To contact EWOQ, call 1800 662 837 or visit the EWOQ website.
There are some issues the Energy and Water Ombudsman Queensland cannot investigate, such as bulk hot water problems or tenant disputes. Visit the Energy and Water Complaints Wizard to find out which agency is responsible for a complaint.
Customers outside South East Queensland who are unable to resolve a complaint with the local water authority can contact the Queensland Ombudsman. To contact the Ombudsman, call 1800 068 908 or visit the Ombudsman website.