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The Energy and Water Ombudsman Queensland has a range of resources on their website to explain the common tariffs, fees and charges found on electricity, gas and water bills in Queensland.

While some information on water bills is standard, the layout and terminology may differ between water providers. Some water providers and local councils provide advice on how to read their water bills. See the retailers' websites for more information:

More information

QCOSS has developed a number of water fact sheets which you can print to hand out to clients.

New factsheets to assist with managing money

Tue, 31/03/2020 - 7:00am

Logan Financial Literacy Action Group and Legal Aid Queensland have produced a series of factsheets to help people to manage their money. The factsheets answer common questions around topics including: Insurance (PDF) Pawning items (PDF) Small amount loans (PDF) Your credit report (PDF) Buying a...

Events: Building stronger regional economies by embracing energy sector changes

Wed, 19/02/2020 - 1:00pm

The Next Economy is hosting a series of public forums to explore the impact changes to the energy system are having on regional communities across Queensland. Open to the general public, the forum will explore the range of economic opportunities in transitioning to a low carbon economy, as well as...

Resources: New telecommunications resources

Fri, 14/06/2019 - 10:17am

The Telecommunications Industry Ombudsman (TIO) has created new brochures, posters and flyers on how to get help with phone and internet problems. They have also developed an Indigenous Telco Rights toolkit. To order copies of these resources visit the TIO website .

Help available for struggling families this Christmas

Mon, 17/12/2018 - 9:07am

Queensland Government media release Christmas and school holidays can often be tough for Queensland families struggling with financial pressures, which is why it’s important to remember that help is just a phone call away. Acting Minister for Communities Shannon Fentiman said December and January...

Spread the word about electricity concessions

Tue, 20/11/2018 - 4:05pm

There is a range of Queensland Government rebates and concessions to support households to manage their electricity costs. Do you, your clients or someone you know have a valid concession card which could give you access to a $340 per year electricity rebate? Make sure you're not missing out. Phone...

Need energy advice?

Tue, 04/09/2018 - 8:23am

The Australian Energy Regulator (AER) has revamped its energy price comparison website Energy Made Easy. The aim of Energy Made Easy is to help residential and small business energy consumers to navigate the often complex electricity and gas retail markets to find a suitable energy offer. This...

ASIC’s MoneySmart is encouraging women to have regular money conversations

Mon, 20/08/2018 - 7:50am

Women face specific challenges when it comes to managing their money. Many women take time out of the paid workforce to care for others, which reduces their retirement savings. With a longer life expectancy than men, this often puts women in a particularly vulnerable position when it comes to their...

Funding available to employ trainees within your organisation

Wed, 14/03/2018 - 9:14am

Did you know community based organisations can apply for funding to employ a trainee within your organisation? Funding is still available under the First Start program in 2017-18 for not-for-profit organisations to offer opportunities to young people and disadvantaged job seekers to gain nationally...

Free community meals over Christmas

Mon, 18/12/2017 - 10:24am

If you or someone you know need a meal this Christmas here are some places providing meals around Brisbane over the Chrismas period. End of season feast, gift and hamper, Jeays St Community Centre, 12 Jeays St, Bowen Hills, 20 December 12:00pm End of year free community lunch (tel 07 3358 5600),...

Legal Aid Queensland's webinars and resources

Mon, 06/11/2017 - 7:00am

Legal Aid Queensland has published a series of captioned recordings about their services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. The next webinar is Child Protection - the law and...

Australian Communications Consumer Action Network (ACCAN)

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services in telecommunications...

Energy and Water Ombudsman Queensland (EWOQ)

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier. They are committed to providing an effective, efficient and confidential service for residential and small business...

Foresters Community Finance

Foresters Community Finance is an ethical lender with a mission to use money for the financially excluded. They lend up to $4,000 to individuals who cannot access finance elsewhere at reasonable rates. Foresters provide fast and affordable loans to people and organisations to help them take control...

Good Shepherd Microfinance

Good Shepherd Microfinance is Australia's largest microfinance organisation. They offer a range of people-centred, affordable financial programs for people on low incomes at different financial stages of their lives. Their aim is to enable clients to realise their own economic wellbeing, as they...

oneplace community services directory

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...

Financial Counsellors' Association of Queensland

The Financial Counsellors' Association of Queensland is the peak professional body representing the membership of 74 Financial Counsellors throughout inner city, suburban and regional Queensland. The FCAQ is also a not for profit organisation whose members provide a fee and accessible financial...

Ergon Energy

https://www.ergon.com.au/

Rebates, subsidies and concessions

The Queensland Government has launched a website to provide information on all the concessions and rebates available to assist eligible households in Queensland with the cost of living. For more information visit the Smart Savings website. As at October 2017, the following subsidy programs and...

Cost of living webinars

QCOSS has held a number of webinars on various topics related to the Cost of Living. You can watch a recording of the webinars or download a copy of the presentations. Energy literacy webinar This webinar covers everything you need to know about energy bills including how to read a bill, what the...

Energy fact sheets

QCOSS has developed a number of energy fact sheets which you can print to hand out to clients. The fact sheets cover various topics such as energy savings tips, what to do if you can't pay an energy bill, and tips on comparing energy offers and plans. To download these fact sheets, click here .

Bulk hot water in multi-dwelling residences

Bulk hot water is a system that provides heated water to residents in multi-dwelling residences such as apartment buildings or multi-unti complexes via a centralised or common boiler or a bank of instant water heaters. Your bulk hot water provider may be an energy retailer or the bulk hot water...

Saver Plus

Saver Plus is Australia's largest and longest running matched savings and financial education program, delivered locally by community organisations in 60 locations across Australia. The program assists individuals and families on lower incomes to develop long-term saving habits and reach a savings...

Financial literacy and resilience program

The Queensland Government's Financial Resilience program can help you improve your financial knowledge, access affordable financial products and manage the factors that are contributing to your financial difficulties. Financial resilience workers and counsellors can provide financial education and...

MoneySmart

ASIC's MoneySmart website has a range of resources to help Australians take steps to improve their personal finances. They offer free, independent guidance to help people make the most of their money. The site includes financial calculators and tools, how to get your money organised, tips on what...

Smart meters

The Australian Energy Regulator (AER) has published a factsheet to help consumers understand the circumstances in which they will get a smart meter under new rules to expand competition in metering from December 2017. The factsheet also explains how consumers will be affected when a smart meter is...

Legal advice

Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...

Essentials by AAI

Essentials by AAI has partnered with Good Shepherd Microfinance to offer insurance for people who might not have the money for mainstream insurance. They offer specific benefits for people who are on low incomes: Affordable premiums Payments deducted directly from Centrelink benefits Fortnightly...

National Energy Customer Framework (NECF)

The National Energy Customer Framework (NECF), was introduced to Queensland on 1 July 2015. NECF is a set of national laws, rules and regulations governing the sale and supply of energy (electricity and reticulated natural gas) to consumers. It was developed under cooperative arrangements between...

South East Queensland Water and Sewerage Services Code

The Customer Water and Wastewater Code outlines the protections for small customers in South East Queensland in relation to water. The Code sets the standard of service that council-owned water businesses in SEQ must offer their customers.

Residential Tenancies and Rooming Accommodation Legislation

Residential Tenancies and Rooming Accommodation Act 2008 , sets out the tenancy laws for Queensland. The legislation ensures the rental market continues to meet the needs of Queenslanders in rental accommodation. Residential Tenancies and Rooming Accommodation Act 2008 Residential Tenancies and...

Not-for-profit Legislation

There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...

What support is available for people having trouble paying their energy bills?

Fri, 01/11/2019 - 8:20am

Author:

Rose McGrath, QCOSS

Queenslanders who are having difficulty paying their energy bills should get in touch with their retailer to seek the protection they are legally entitled

...

Energy Made Easy compares energy plans from all retailers in South East Queensland

Tue, 04/06/2019 - 11:08am

Author:

Australian Energy Regulator

If you live in South East Queensland and haven’t switched energy providers or plans in some time, chances are you’re paying more for electricity or gas than you need to.

So how can you find out if you’re on the best energy plan for your circumstances? Look around to see what’s on offer...

What can you do about high energy bills?

Tue, 29/01/2019 - 11:13am

Author:

Angela Massey, QCOSS

For many Queensland households, the first electricity bill of the year can come as a shock.

Electricity bills are often higher over summer as many of us use air conditioning in the hotter weather, have family and friends staying over, and children are home from school over the holidays....

Logan Financial Literacy Action Group - Doing things differently to create change

Wed, 04/04/2018 - 7:37am

Author:

Logan Financial Literacy Action Group

High-cost credit businesses like payday lenders are often easy to spot.

Big, bright signs promise easy credit.

Slogans like "Bad credit? Don't sweat it" entice with fast and easy access to cash.

When the Logan Financial Literacy Action Group (FLAG) wanted to discover the...

QCOSS State Conference 2014: "Building Strength"

Wed, 22/10/2014 - 9:11am

Author:

Shelley Dunlop, QCOSS

Last week on 17 October 2014 the QCOSS State Conference - Building strength was held at the Convention and Exhibition Centre in Brisbane.

The program aimed to build on the strengths already existing within Queensland’s strong and resilient community service sector, as well...

Save the planet - one office at a time

Wed, 07/05/2014 - 2:48pm

Author:

Tiffany Tento, Queensland Council of Social Service

The NSW Department of Environment, Climate Change and Water has published a comprehensive Sustainable Office Checklist designed to help identify resource saving opportunities...

Climate Change and its impact on the Health and Community Service Sector

Wed, 07/05/2014 - 12:10pm

Author:

Megan Smith, Homelessness Planning and Coordination Officer for Central Queensland, Queensland Council of Social Service

In light of recent severe weather events, discussions on the impact on people experiencing poverty and disadvantage and the wider sector that supports them is emerging. As a non-scientist Social Worker I will leave the debate surrounding climate change and have written this Blog on the...

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