Financial counsellors provide a free, independent and confidential service. To receive support from a qualified financial counsellor, call the National Debt Helpline on 1800 007 007. Opening hours are 9:30am to 4:30pm Monday to Friday.

Financial Counselling Australia has a handy tool to find a financial counsellor in your local area.

You can also refer clients to service providers funded under the Queensland Government Financial Literacy and Resilience Program for assistance with budgeting and financial matters. The Queensland Government website has a list of financial literacy and resilience services and information on financial planning and budgets.

The Salvation Army's Moneycare service provides free and confidential financial counselling.

Commonwealth Financial Counselling provide services delivered by community and local government organisations to help people in personal financial difficulty to address their financial problems, manage the debt and make informed choices about their money in the future.

The PeakSmart air conditioning program is expanding to regional Queensland which means a household or small business will receive a cash reward of up to $400 if they purchase a peak smart air conditioner. Treasurer Curtis Pitt said “Regional Queenslanders will now have the option to help manage...
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Victorian Council of Social Service (VCOSS) has released a major study on the human impact of power prices: POWER STRUGGLES: Everyday battles to stay connected. The report argues government must remember that real people are at the centre of our nation’s energy price crisis. The report is based on...
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Commonwealth Health Care Card holders and asylum seekers can now apply for the Electricity Rebate through their retailer. If they apply by 31 December 2017 to receive a back-dated payment to 1 January 2017. Eligable applicants can apply through their electricity retailer with their Health Care Card...
The Queensland Government has recently extended the Electricity Rebate to Commonwealth Health Care Card holders and asylum seekers. Eligible households can receive a rebate of $330 (GST inclusive) on their electricity bills. Health Care Card holders and asylum seekers can contact their electricity...
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At the beginning of April transport concessions for job seekers and asylum seekers began in Queensland. These concessions offer eligible job seekers and asylum seekers half price travel on public transport. Details of eligibility are available on the Queensland Government website . This week the...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
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Did you know 10 per cent of us don’t think our insurance would cover the cost of rebuilding our home, and that another 10 per cent have no home insurance at all? People living in high risk areas know the value of preparing their properties to reduce the risk of damage from a natural disaster, but...
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The Salvation Army has launched its Switched on Communities education program to help people under financial pressure find savings on their electricity bills, including an electricity saving advice hotline on 1300 221 993. The telephone line is open to any electricity consumer who is looking for...
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Queensland Government media release The Palaszczuk Government’s Back to Work to provide incentives for regional Queensland employers to take on unemployed workers has supported more than 1000 jobs. Visiting Townsville business Flying Colours Aviation today, Premier Annastacia Palaszczuk said the $...
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The National Welfare Rights Network has published a useful factsheet for people who have received a debt collection letter from Centrelink to help better understand what to do. It can be accessed on their website . Other organisations you can contact if you have questions about the debt collection...

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Essentials by AAI has partnered with Good Shepherd Microfinance to offer insurance for people who might not have the money for mainstream insurance. They offer specific benefits for people who are on low incomes: Affordable premiums Payments deducted directly from Centrelink benefits Fortnightly...
Understanding the costs of your household appliances will help you reduce your energy consumption. Choosing energy efficient appliances and using energy saving strategies could help you reduce your electricity bills. Ergon Energy's appliance running costs factsheet provides some average household...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
Ergon Energy has produced a guide to help staff in non-government organisations offer support to customers struggling with their electricity bills. It includes a range of options to help customers stay connected and information to help organisations assess their eligibility for assistance through...
The Queensland Government provides a range of concessions to eligible concession card holders. These concessions help you save on your household costs, energy, medical, travel and leisure costs. The Queensland Government concession information and contact details information sheet highlights some...
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER). The aim of the website is to help residential and small business energy consumers to navigate the electricity and gas markets to find a suitable energy offer. The website allows you to...
The Australian Communications Consumer Action Network (ACCAN) has launched an online hardship portal. The portal has a range of resources to assist people who may be experiencing tough times and finding it hard to pay their phone or internet bills. The portal is designed for financial counsellors...
QCOSS has developed some water fact sheets to help those who are facing difficulties paying their water bills. The fact sheets include information on what concessions and assistance are available, what to do if you can’t pay a water bill and information for tenants. Download the fact sheets from...
QCOSS has developed a number of fact sheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The fact sheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay...

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