Step 1: Clarify roles and responsibilities and develop communication strategies
 Clarify the roles and responsibilities of the department or main funding body  
 Clarify the roles and responsibilities of the project manager and the project coordinator if they are two separate people  
 Develop clear communication, feedback and reporting strategies, including a stakeholder communication plan  
 Step 2: Assist in developing and formalising the partnership  
 Assist in assessing the level of fit and synergy between the potential partners and their level of commitment to the process  
 Assist in developing an initial vision and mission and documenting this  
 Assist in developing an initial partnership agreement or MOU  
 Begin building good relationships with all the agencies involved based on trust, understanding, and open communication  
 Step 3: Begin the project planning, management, research and engagement process  
 Assist in conducting a needs assessment and organisational mapping of each service involved  
 Assist in analysing the benefits and costs involved in developing the partnership and the proposed MTSC  
 Conduct an initial risk assessment on the proposed initiative, taking potential challenges and regional/place-related risks into account  
 Implement a rigorous project management methodology, preferably the Project Management Body of Knowledge  
 Implement a scope management process to track and monitor progress  
 Create a Gantt chart to update changes weekly with the partner agencies  
 Actively engage and include all relevant stakeholders in the initial planning and decision-making process. Listen to them carefully to ensure that their needs are met and concerns addressed  
 Develop a three year action plan for the whole MTSC development project in collaboration with the consortium  
 Ensure that the action plan and the project management methodology is agreed to and understood by all stakeholders  
 Step 4: Develop the operational vision and collaboration model  
 Identify a shared operational vision, mission and goals for the MTSC  
 Support the process of investigating, assessing and deciding on the various collaboration models  
 Assist in researching and assessing possible governance models  
 Assist in developing a business case for the MTSC  
 Step 5: Identify service needs, property and building requirements and secure funding  
 Seek independent professional advice on all matters related to the property acquisition, design, planning requirements, legal issues, costs and risks  
 Obtain input from key government agencies on building availability, design and budgeting information  
 Consult the agencies to identify and gain a good understanding of their specific needs related to space, facilities, equipment, security etc.  
 Begin identifying potential properties  
 Hire a consultant to develop a design brief and concept plan  
 Collaboratively develop a design brief for the building in consultation with the consortium and other agencies  
 Build funding relationships with other relevant departments and agencies  
 Assist the consortium to do a full analysis of costs, benefits and financial impact of the MTSC  
 Assist the consortium to prepare a funding proposal for the establishment of the MTSC  
 Assist in seeking sponsorship and support from local businesses and others  
 Step 6: Find an appropriate location and property and develop the design concept  
 Identify and select potential locations and properties for the MTSC  
 Prepare the final design and construction documentation  
 Obtain planning and building approvals  
 Prepare letting tenders  
 Step 7: Building or renovating the property and planning the re-location  
 Oversee construction or renovation of building and fitting out  
 Ensure the needs of all partners are well met in the building or renovation process
 Assist in planning the re-location of the services  
 Step 8: Assist in developing the governance model and other systems and policies  
 Assist in developing and documenting the governance model  
 Develop a more detailed MOU between the partner agencies  
 Review and revise the risk management plan  
 Step 9: Assist in developing the monitoring and evaluation process  
 Assist in developing a realistic and effective process for the ongoing monitoring and evaluation of the outcomes and performance of the MTSC and the processes used  
 Step 10: Develop change management and communication systems  
 Plan the change management process in more detail  
 Organise training sessions on change management  
 Assist in setting up networks of coordination with other service providers, government and planning bodies  
 Step 11: Plan for sustainability and success  
 Facilitate a further visioning, critical reflection and planning workshop  
 Assist in developing long-term business plans for financial administration and sustainability of the centre
 Develop strategies to improve the sustainability and success of the MTSC and its systems and processes

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