QA / Standards

Which organisations are required to implement the standards?

All organisations that receive funding from the Department of Communities are required to deliver services of a quality consistent with the standards. All funded organisations are expected to have policies and procedures for services to clients consistent with those standards. Read more

Standards 10 – 11 focus on ensuring that client services are based on a clear vision and set of organisational values and strong governance arrangements. Read more

Standards 7 – 9 focus on ensuring that client services are provided by staff and volunteers who are appropriately selected, competent, and supported in performing their roles. Read more

Standards 1 – 6 focus on ensuring that clients receive individually tailored, culturally sensitive services delivered with respect for their individual rights. Read more

Policy Templates and Guides

The policy templates and guides have been developed to assist organisations in implementing the Queensland Standards for Community Services. To meet each of the standards, an organisation is required to implement particular sets of policies and procedures. There are 36 policies and related procedures for the 11 standards. Read more