Quality systems for non-government organisations

Posted by: Community Door Administrator
Queensland Council of Social Service

The Department of Communities is currently trialling the Human Services Quality Framework which, upon the successful completion of the trial, will see the harmonisation of the current standards for:

  • Queensland Disability Sector Quality System
  • Queensland Disability Advocacy Standards
  • Standards for Community Services
  • Child Safety Service Standards
  • National Community Housing Standards

Draft documents detailing this new framework available from the Human Services Quality Framework page.

Implementation across the Sector is expected to begin in April 2012 subject to the successful conclusion of the trial and ministerial approval. In the interim the existing standards, outlined below, will still apply. 

 

Standards for Community Services (2007)

From September 2007, implementation of the Standards for Community Services is a condition of all service agreements between the Department of Communities and funded organisations. These eleven standards outline what is expected of organisations providing services funded by the Department of Communities.

QCOSS Resources for Community Sector Standards

Scroll down for the complete standards framework.

Queensland Disability Service Standards

Implementation of the Disability Sector Quality System began in 2004. This system provides a framework that recognises the importance of providing quality services responsive to the needs of people with a disability. All services delivered or recurrently funded by Disability Services Queensland work through a development cycle towards independent certification against the Queensland Disability Service Standards, Queensland Disability Advocacy Standards or ISO 9001:2000, as appropriate to their service.

For more information, visit www.disability.qld.gov.au/quality  or contact the Disability Information Service on 1800 177 120.

Home and Community Care (HACC) National Service Standards

National Quality Framework for Early Childhood Education and Care

The new National Quality Standard will help services to provide the best possible level of early childhood education and care by being clear about the factors that best support a child’s development.

It will also give services and families confidence in understanding what distinguishes high quality or excellent services.

The new National Quality Standard is divided into seven areas that contribute to the quality of early childhood education and care.  These areas have been identified by research and are:

  1. Educational program and practice
  2. Children’s health and safety
  3. Physical environment
  4. Staffing arrangements (including the number of staff looking after children)
  5. Relationships with children
  6. Collaborative partnerships with families and communities
  7. Leadership and service management

Full details available from the DEEWA website. 

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Human Services Quality Framework draft documents