Quality systems for non-government organisations
Printer-friendly versionThe Department of Communities and Disability Services Queensland have each established standards and quality systems to support good practice and ensure high-quality services for Queenslanders. These systems have been developed collaboratively with representatives from the community and disability services sectors respectively.
Standards for Community Services
From September 2007, implementation of the Standards for Community Services is a condition of all service agreements between the Department of Communities and funded organisations. These eleven standards outline what is expected of organisations providing services funded by the Department of Communities.
Queensland Disability Service Standards
Implementation of the Disability Sector Quality System began in 2004. This system provides a framework that recognises the importance of providing quality services responsive to the needs of people with a disability. All services delivered or recurrently funded by Disability Services Queensland work through a development cycle towards independent certification against the Queensland Disability Service Standards, Queensland Disability Advocacy Standards or ISO 9001:2000, as appropriate to their service.
For more information, visit www.disability.qld.gov.au/quality or contact the Disability Information Service on 1800 177 120.
HACC National Standards Instrument & Guidelines
This package aims to provide those people involved in service appraisals with:
- an understanding of service appraisals and the use of the Standards Instrument in this process; and
- a reliable and practical means of assessing the extent to which HACC agencies are complying with the HACC National Service Standards.
