Published on QCOSS Community Door (http://www.communitydoor.org.au)

Focus on people working in services

Posted by: Jane Bradfield and Julie Nyland
Bradfield Nyland Group

Standards 7 – 9 focus on ensuring that client services are provided by staff and volunteers who are appropriately selected, competent, and supported in performing their roles.

Standard 7 - Recruitment and selection processes for people working in services

Templates
- 7.1 Employee recruitment policy template (Word Document 73KB) [6]
- 7.2 Volunteer selection policy template (Word Document 84KB) [7]
Guidelines
- 7.1 Employee recruitment policy guideline (PDF 60KB) [8]
- 7.2 Volunteer selection policy guideline [9] (PDF 52KB) [9]
Links and Resources for Standard 7 [10]

Standard 8 - Induction, training and development of people working in services

Templates
- 8.1 Employe and volunteer induction policy template (Word Document 84KB) [11]
- 8.2 Employee and volunteer training and development policy template (Word Document 96KB) [12]
Guidelines
- 8.1 Employee and volunteer induction policy guideline (PDF 56KB) [13]
- 8.2 Employee and volunteer training and development policy guideline [14] (PDF 56KB) [14]
Links and Resources for Standard 8 [15]

Standard 9 - Employee and volunteer support

Standards Documents Set 7-9

Standards Documents (ZIP 440KB) [23]

Source URL: http://www.communitydoor.org.au/standards7-9

Links:
[1] http://facebook.com/share.php?u=www.communitydoor.org.au/standards7-9&t=Focus on people working in services
[2] http://twitter.com/home?status=Focus on people working in services www.communitydoor.org.au/standards7-9
[3] http://www.communitydoor.org.au/rss.xml
[4] http://www.communitydoor.org.au/print/node/18
[5] http://www.communitydoor.org.au/printmail/node/18
[6] http://www.communitydoor.org.au/documents/quality/policy/7.1-employee-recruitment-policy-template.doc
[7] http://www.communitydoor.org.au/documents/quality/policy/7.2-volunteer-selection-policy-template.doc
[8] http://www.communitydoor.org.au/documents/quality/policy/7.1-employee-recruitment-policy-guideline.pdf
[9] http://www.communitydoor.org.au/documents/quality/policy/7.2-volunteer-selection-policy-guideline.pdf
[10] http://www.communitydoor.org.au/sites/default/files/Standard%2007.pdf
[11] http://www.communitydoor.org.au/documents/quality/policy/8.1-employe-and-volunteer-induction-policy-template.doc
[12] http://www.communitydoor.org.au/documents/quality/policy/8.2-employee-and-volunteer-training-and-development-policy-template.doc
[13] http://www.communitydoor.org.au/documents/quality/policy/8.1-employee-and-volunteer-induction-policy-guideline.pdf
[14] http://www.communitydoor.org.au/documents/quality/policy/8.2-employee-and-volunteer-training-and-development-policy-guideline.pdf
[15] http://www.communitydoor.org.au/sites/default/files/Standard%2008.pdf
[16] http://www.communitydoor.org.au/documents/quality/policy/9.1-employee-performance-and-support-policy-template.doc
[17] http://www.communitydoor.org.au/documents/quality/policy/9.2-volunteer-support-policy-template.doc
[18] http://www.communitydoor.org.au/documents/quality/policy/9.3-dispute-resolution-for-employees-and-volunteers-policy-template.doc
[19] http://www.communitydoor.org.au/documents/quality/policy/9.1-employee-performance-and-support-policy-guideline.pdf
[20] http://www.communitydoor.org.au/documents/quality/policy/9.2-volunteer-support-policy-guideline.pdf
[21] http://www.communitydoor.org.au/documents/quality/policy/9.3-dispute-resolution-for-employees-and-volunteers-policy-guideline.pdf
[22] http://www.communitydoor.org.au/sites/default/files/Standard%2009.pdf
[23] http://www.communitydoor.org.au/documents/quality/policy/standards.documents7-9.zip