The Queensland Council of Social Service (QCOSS) considers that the following key principles inform the delivery of social services in Queensland:

  • Inclusive social and economic policy
  • Human rights instruments as key reference points for policy and practice
  • Practice informed by evidence and lived experience
  • Focus on prevention and early intervention
  • Focus on person-centred policy and practice
  • People who use services actively informing the policy decisions that impact on their lives
  • Communities actively informing local responses to need
  • Timely access to data for planning and measuring impact
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This week is Anti-Poverty Week (15-21 October) where all Australians are encouraged to organised or take part in an activity aiming to highlight or overcome issues of poverty and hardship here and overseas. The main aims of the week are to: Strengthen public understanding of the causes and...
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Queensland Government media release The Palaszczuk Government is taking action to reduce cost of living for Queensland seniors, with increased funding for energy, rates and water concessions. Speaking in Parliament today, Minister for Seniors Coralee O’Rourke said the government had increased the...
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ECCQ is pleased to invite you to a free community event - Communities Sharing & Network Session. The session is all about getting together and learning from each other's experience while enjoying lunch. Four associations will be at the event to share their experiences on different areas of...
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Elections are exciting and offer opportunities for real positive change, but how do you position your organisation to take advantage of these opportunities and avoid the risks? This webinar will discuss campaign and communications case studies from Australia and the UK and help you identify the...
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All Australians should be able to live with dignity in their community of choice. Australia’s fourteenth annual Anti-Poverty Week, runs from 15 October through to 21 October 2017. To align with the United Nations’ International Day to Eradicate Poverty, 17 October, you are invited to a public forum...
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Embracing technology, encouraging innovation and skilling workers for the jobs of the future are some of the priorities for action targeted in a newly released strategy for Queensland’s community services industry. Developed jointly by industry members and the Queensland Government, Partnering for...
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The Community Services Industry Alliance (CSIA) is holding a seminar in Brisbane on personal liability under the Fair Work Act. Last year the Fair Work Ombudsman ran an extensive audit campaign in the Health Care and Social Assistance Industry, including many community service organisations. Of the...
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The Australia Council of Social Service (ACOSS) is campaigning against the government's Welfare Reform Bill as they believe it will increase pressure on people living in poverty. They are asking for signatures for their petition Stop the cuts. Stop the attack which calls on the government to...
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Pro Bono Australia have launched Civil Voices, a survey to find out the social sector's perspective on the current state of advocacy in Australia. The organisation have said participation in the survey is essential for a holistic insight into the sector's ability to advocate on matters of public...
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Drug Testing and Marriage Equality Standing for a Decent Australia, working with the Facts Drug Testing ACOSS applauds the decision of the Opposition Labor Party to oppose the Federal Government proposal to introduce drug testing for people needing social security support. The Opposition joins the...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
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Author: 
Louise Mullins, Queensland Council of Social Service

Would it surprise you to know that poverty and severe hardship affects more than a million Australians? And around the world more than a billion are desperately poor?

Anti-Poverty Week 2017 encourages all Australians to highlight issues of poverty and hardship here, at home, and overseas...

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Author: 
Sammy Bruderer, NAPCAN Queensland Manager

As the peak national body for the prevention of child abuse and neglect, promoting Child Safe Organisations is a key part of our work at NAPCAN. 

We are thrilled to be able to run a series of FREE Child Safe Organisation workshops throughout Queensland, thanks to the State Government’s...

Author: 
Angela Massey, QCOSS

On 8 December we celebrate Community Door’s 10th birthday.

Community Door was established as a gateway for community service organisations in Queensland to access key information and resources to help them in all aspects of their operations and keep them up to date with what’s happening...

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

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Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

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Author: 
Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Board meeting seen from above
Author: 
Linda Hayes, Corporate Synergies Australia

In 2012, the Commonwealth Government established the Australian Charities and Not-for-Profits Commission (ACNC), with a remit to remove complex regulations and repetitive reporting burdens, to clarify the legal definition of charity, and to provide greater transparency for funders and the public...

Ring of paper children including some in wheelchairs
Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Bartley Hassall
Author: 
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

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