CALD Resources

Resources on Cultural Responsive Services

Engaging Queenslanders: an introduction to working with culturally and linguistically diverse communities  (2008) Department of Communities

Culturally Responsive Service Delivery  - Ethnic Communities Council Queensland.  This guide provides advice and presents strategies to be used within government and non-government organisations to achieve culturally responsive service delivery.

Making focus groups culturally and linguistically appropriate (2005) Centre for Culture Ethnicity and Health 

The Multicultural Disability Advocacy Association of New South Wales have developed two checklists that can be used to:

• Assess the cultural competence of an organisation 
• Assess the cultural competence of an individual 

A practical guide to culturally and linguistically diverse consumer participation  (2005) Centre for Culture, Ethnicity and Health

Communicating with clients with low English proficiency  (2005) Centre for Culture, Ethnicity and Health

Useful Links

Cultural Diversity Guide (2006), Department of Human Services Victoria

Multicultural Affairs Queensland - Services and Resources page

Office of Economic and Statistical Research  

Centre for Culture Ethnicity and Health

Diversity Health Institute Clearinghouse

Queensland Transcultural Mental Health Centre Resource Library